This policy explains cancellation and refunds for services offered through Wazen, operated by WazenAI. It applies together with the Terms of Use and Subscription Terms, and its rules differ for food orders paid through Paymob, the Wazen Pro digital subscription, and gym bookings.
Refunds to your original methodWazen review is separate from the bankClear support contact
A. Food orders & physical services (paid through Paymob)
You can cancel for a full refund before a partner accepts your order or begins preparing it. Once preparation begins, an order cannot be cancelled for change of mind, without affecting your rights under applicable consumer-protection law.
Full refund for: partner cancellation; an unavailable order with no accepted substitute; delivery failure attributable to Wazen or the partner; a duplicate or incorrect charge; or an order that arrives fully unusable or materially different from what you ordered.
Partial refund or a replacement for individual items that are missing, wrong, damaged, or materially incorrect.
To request a refund, send your order ID, a description of the issue, and reasonable evidence (such as a photo where relevant) to support@wazenai.app; approved refunds return to your original payment method.
Wazen reviews and initiates approved refunds promptly; the time for the amount to appear in your account is set by your bank or payment provider and is separate from Wazen’s review period.
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B. Wazen Pro digital subscription
Wazen Pro is billed by Apple (App Store) or Google (Google Play) when purchased through that store. Refund requests for store purchases are handled by Apple or Google under their own policies, and we can help you find the correct process.
Cancelling stops future renewals; you keep access until the end of the current paid period; cancelling does not automatically refund the current period.
Deleting your Wazen account does not automatically cancel a subscription bought through Apple or Google — cancel it in the store as well.
Wazen Pro is a digital subscription and does not include food orders, which are paid and refunded separately under section A.
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C. Gym bookings & physical memberships
Gym bookings and physical memberships are not currently sold directly through Wazen. When they become available for purchase, their cancellation and refund rules will be published here before you buy.
No detailed claims before the feature is purchasable
Clear limits are part of the experience.
Wazen is a wellness, organization, and explanation tool. It does not diagnose, treat, or replace a licensed professional.
FAQ
A direct answer.
How long until a refund appears?
Wazen initiates approved refunds promptly after review; your bank or payment provider then determines when it appears in your account, which is outside Wazen’s control.